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Long Term Care Training Class Catalog

Course Topics & Descriptions

The following are brief descriptions of a sample of the topics that are a part of our educational program for administrator certification, re-certification and continuing education units.

These topics will provide participants with information, guidelines and resources to develop an understanding of what it takes to carry out their responsibilities as a Long Term Care Administrator.

OLTC Rules, Regulations, Survey Process, Defining Plan of Correction

The state survey is arguably one of the most crucial times for the Administrator, Practical tips are provided on how to be prepared for a survey, retain control of your survey and how to confidentially respond to the evaluation.

Activities for Leisure, Health and Spirit

Techniques in developing and implementing comprehensive activity programs; identification of resident intent and capabilities, motivational techniques for resident involvement, type of activities to support and enhance physical, emotional, cognitive and spiritual well being.

Alzheimer Resources for Facility Staff

A review of regulations for special care units including admission, staffing and program requirements; discover easy to use materials and programs for staff orientation, ongoing training, providing a framework for staff to do their work with skill, purpose and satisfaction and building a library of resource and training materials.

Nutrition & Food Service

An understanding of the various components that are essential to the dietary operation of a facility; resident dietary assessment; technical aspects including food budgeting, inventory control, storage, sanitation and cleaning scheduling; creative ideas and projects for meaningful merchandising in food service.

The Administrator as A Leader & Motivator

An introduction to concept and model of leadership style and motivational theories; application of different leadership styles with supervisors and employees; development of strategies and techniques for nurturing employees; motivational factors that will enable employees to produce on time, within budget and of the best quality.

Medication Administration

An overview of medication management policies and procedures; staff's functions and responsibilities in medication assistance; methodologies for the safe, effective distribution, storage, access, security and documentation of resident medication.

Planning & compliance for Emergency Management

Establishing a framework for an effective emergency management plan; defining the policies, procedures for effective coordination to protect the health, safety and welfare of all residents and staff; responsibilities and action that a facility will take before, during and after any emergency situation.

The plan will address a direction, control, notification, evacuation and sheltering.

Keys to Successful Marketing

A marketing "toolbox" with essential tools are provided and include developing a marketing plan and strategy; recognizing what most people need and require of a facility; promoting, selling and packaging your facility; referral development and tracking techniques.

Quality Assurance

An outline, guidelines and samples of of policies and practices that demonstrate the provision of necessary care and the monitoring of health care services provided each resident.

Resident Needs Assessment & Service Plan

Guidelines on how a facility can asses a resident's daily living skill needs; sample tools for service assessment and writing service plans to help attain and maintain the physical, mental and psychological well being of each resident.

Strategies for Stress Management

Techniques to understand stress and meet the challenges of dealing with it effectively; identifying signs and sources of stress; stress producing behavior and stress reduction options.

Time Management for Busy Administrators

An examination of basic personnel time management and how administrators can assume control of their time; providing a series of exercises to structure, implement and monitor the use of your time.

Staff Challenges with Difficult Resident Behavior

Assisting staff in recognizing behavioral problems; the four stages of crisis; intervention tools for crisis intervention; destructive staff habits or emotions that can escalate resident anxiety and development of aggression; intervention tools to restore a positive environment; OLTC incident reporting procedures.

Workplace Communication: Essentials for Success

Techniques to help build and enhance communication skills; identification of barriers to effective communication; common causes of communication breakdowns; the "7 C's" to communicate more effectively and cooperatively in the work environment; identify appropriate forms of communication for a workplace atmosphere.

Resident Care & Services

The basic service usually consists of a safe and healthful living environment. The participant will be given an overview of aging and mental health guidelines and forms for typical pre-admission agreements, personal care and assistance with ADL's, observation and supervision techniques, planned activities, food service, laundry and housekeeping, medication management and safety & security.

Fundamentals of Risk Management

An examination of the elements in a four step strategy to create an effective and successful risk management program for identifying, evaluating, managing and monitoring risks; recognition of negative outcomes and potential lawsuits; major categories of risk exposure.

Fundamentals of Documentation

An overview of the requirements to document information on all residents and facility operations; the twelve rules of documentation; the "3 C's" when documenting medical records; the five common documentation errors that can lead to negative outcomes and legal consequences.

Facility Management

The administrator is responsible for the overall management of the facility in accordance with policies and procedures; compliance with federal, state and local, regulations.

Participants will be provided a review of the OLTC rules and regulations required to open a facility; develop an understanding of the day to day operation that insures health, safety and satisfactions of the residents.

These operations include but are not limited to fiscal management, personnel management, direction of resident programs and services, facility maintenance, marketing and resident relations.

Human Resource Supervision

A majority of the administrator's time is expended on personnel matters. It is critical that the facility have a written employee handbook with comprehensive policies and procedures.

Participants will be provided information and techniques for recruiting, interviewing, selecting, training and retaining staff; performance appraisal and termination; essentials of record keeping and documentation tools that satisfy all federal, state and local regulations.

Getting Ready for In-Service

An administrator's guide to provide training techniques which will assist upgrading staff to recognize and deal more effectively with residents; to increase staff knowledge about facility issues; to meet the intent of state law; understanding the process of training; checklist for planning in-service training.

Strategies for Maintaining Employees: A to Z

In a care facility setting, employee continuity is critical for the residents themselves, providing an important element of stability and continuity in their lives. The employee is one of the most important links with residents, family and many cherished others.

Some guidelines and techniques that will be explored include: skills, both technical and interpersonal; motivation; economic security; group dynamics & leadership

Oh, My Gosh! What Now?

Why do regulators require incident reports; what type of reports are internal and what type of reports must be submitted to regulatory agency; possible legal consequences to incidents. Four issue areas will be examined that may require an incident report: abuse and neglect, infections, medication errors and elopement . In each issue area , a scenario will be provided that will require an incident report and the elements necessary to complete the report

Why You Need Good Listening Skills

The importance of good listening skills and the difference between hearing and listening. Hearing is a physical ability while listening is a skill. Listening skills allow one to make sense of and understand what another person is saying. In other words, listening skills allow you to understand what someone is talking about. Helping workers with listening skills will enhance their productivity and help them to: better understand assignments and what is expected of them; build rapport with co-workers, administrators, and residents; show support; work better in a team-based environment; resolve problems with residents, families, co-workers, and administrators; answer questions

Building Trust

Whether you are a new or seasoned supervisor, building trust with your team and your supervisor is critical to your ability to get things done. An examination of six concepts that will help you build trust with your employees, supervisory personnel and management: do what you say you are going to do; go beyond the conventional relationship; practice the concept of no surprises; communicate; determine expectations; be honest; care about your employees and your supervisor's personal and professional success.